How a public status page help your business?

What’s a public status page?

A public status page often offers a summary of the service’s current status, including information such as whether the service is currently up or down, as well as any known faults or events. A timeline of recent events, such as when an issue was originally reported, when it was resolved, and what efforts were made to remedy it, may also be included. Some public status pages also offer information about other connected services and their current state, as well as contact information for the company’s support team. Some service providers host their status pages with third-party solutions, allowing them to integrate the status page into their own website and deliver real-time updates, notifications, and historical data to their clients.

Aside from offering transparency to consumers, a public status page may also be a vital internal tool for a company’s IT staff, giving them a consolidated view of all occurrences and allowing them to respond to and handle any issues that may develop.

How public status page helps your business?

Public status pages can help businesses in several ways:

  1. Transparency: Public status pages provide real-time information to customers about the status of a service, which helps to build trust and credibility with customers by showing that the company is transparent about any issues that may be affecting the service.
  2. Communication: Public status pages can be used as an effective communication tool for businesses to inform their customers about any issues or outages that may be affecting the service, and to keep them updated on the progress of resolving those issues.
  3. Reputation management: By providing real-time information about service disruptions, public status pages can help businesses to minimize the impact of incidents on their reputation and to regain the trust of their customers quickly.
  4. Internal management: Public status pages can also serve as an important internal tool for a company’s IT team, providing them with a centralized view of all incidents and enabling them to quickly respond to and resolve any issues that may arise.
  5. Proactive management: Public status pages can be used to communicate planned maintenance or updates, which can help to minimize disruptions and improve the overall experience for customers.
  6. Data analysis: Public status pages can provide data on historical incidents, outages, and downtime, which can be used by the business to analyze, improve and optimize their service infrastructure and also to identify any potential bottlenecks.

When it should be updated?

A status page should be updated whenever there is a change in the status of a company’s products or services. Here are some common scenarios when a status page should be updated:

  1. New Endpoints  – When a company has new endpoints like servers and services, then new endpoints should be added to uptime monitoring and assigned to the public status page to be publicly seen.
  2. Maintenance periods – If a company is performing maintenance on its systems or services, the status page should be updated with information about the start and end times of the maintenance period, and any expected disruptions.

In general, it is important to keep the status page up-to-date with accurate and timely information so that customers and stakeholders have a clear understanding of the status of a company’s products or services. This can help to build trust and credibility and to minimize confusion and frustration during outages or maintenance periods.

 

How status page reduces company costs?

A status page can help reduce a company’s costs in several ways, particularly in terms of support and brand value:

  1. Support costs – By providing real-time information about the status of a company’s products or services, a status page can reduce the volume of support requests from customers. This can help to lower support costs and reduce the workload for support teams, as customers can get the information they need without having to contact support directly.
  2. Brand value – By providing real-time information about the status of a company’s products or services, a status page can help to protect a company’s brand value by demonstrating its commitment to reliability and transparency. A status page can also help to minimize the impact of outages or maintenance periods on a company’s reputation, as customers can see what is happening and why.

Overall, a status page can help to reduce costs and improve efficiency by providing customers with real-time information about the status of a company’s products or services, and by improving communication and problem resolution during outages or maintenance periods.

Which brands are using public status pages?

Many well-known brands have a public status page, including:

  1. Amazon Web Services (AWS) – AWS has a public status page to provide real-time information about the status of its cloud computing services. This helps to provide transparency and to keep customers informed about any issues or outages that may affect the availability of AWS services.
  2. Microsoft – Microsoft has a public status page to provide information about the status of its cloud services, including Office 365 and Azure. This helps to keep customers informed and to minimize the impact of outages or maintenance periods.
  3. Google – Google has a public status page to provide information about the status of its various services, including Google Workspace (formerly G Suite), Google Cloud, and Google Play. This helps to keep customers informed and to provide a single source of information about the status of Google services.
  4. Salesforce – Salesforce has a public status page to provide real-time information about the status of its cloud-based customer relationship management (CRM) platform. This helps to provide transparency and to minimize the impact of outages or maintenance periods on customers.
  5. Dropbox – Dropbox has a public status page to provide real-time information about the status of its cloud storage and collaboration platform. This helps to provide transparency and to minimize the impact of outages or maintenance periods on customers.

These brands have a public status page because they recognize the importance of providing accurate and up-to-date information about the status of their products or services. A public status page helps to build trust and credibility with customers and to minimize confusion and frustration during outages or maintenance periods.

Conclusion

In conclusion, having a public status page has become a best practice for companies that rely on cloud services and other online products. A status page provides real-time information about the status of a company’s products or services, helping to reduce support costs, increase customer satisfaction, and improve problem resolution. Many well-known brands, including AWS, Microsoft, Google, Salesforce, and Dropbox, have public status pages as a way to provide transparency, build trust with customers, and minimize the impact of outages or maintenance periods. In short, a public status page is an essential tool for any company that values customer communication, reliability, and transparency.

You can create your own public status page for FREE using Xitoring forever!
Public Status Page

Xitoring Launches Public Status Page

Leading provider of IT monitoring solutions, Xitoring, is pleased to announce the release of its brand-new solution for public status pages. Businesses can use the platform to build their own public status pages that update clients on the status of their goods and services in real time, including any known problems or outages.

The platform allows businesses to give their consumers real-time updates, notifications, and historical data. It is simple to use, configurable, and can be linked into a company’s own website. This enhances communication and transparency, assisting businesses in earning the trust of their clients by demonstrating their openness regarding any problems that might harm their service.

“When it comes to IT services, we at Xitoring recognize the value of openness and communication,” stated Xitoring Co-Founder Saman Soltani. “Our new tool enables businesses to design their own status pages, offering real-time information to their consumers regarding the operation of their services and any disruptions that may occur, assisting them in improving the overall customer experience.”

The public status feature is available for businesses of all sizes and can be accessed through Xitoring’s website. Businesses may start creating their own status pages after signing up for a free trial.

Xitoring is committed to providing businesses with the tools they need to improve communication and transparency with their customers. The public status page platform is the latest addition to the company’s offerings, and it is expected to help businesses to improve the performance and availability of their IT infrastructure.

Xitoring was introduced in 2021 with the goal of revolutionizing the server monitoring industry. The company’s automated platform is the latest addition to its offerings and is aimed at businesses that are tired of traditional ways of server monitoring and are looking for more efficient and automated solutions.

Sign up here to start creating your own status page within 5 minutes!

Read more on Public Status Page

 

Xitoring Launches new User Interface and Dashboard!

It’s very thrilling to announce that we have re-coded our whole user interface with the latest technologies using React v18 to improve the user experience. Our frontend engineers and product team is working very hard for daily builds, adding features, and applying bug fixes.

The mobile experience is improved significantly compared to the latest version, also we now have Dark mode!

New drag-and-dropable widgets on the dashboard let you have a glance at your Servers, Uptime Checks, Incidents, or account-related stuff like login sessions or billing.

Dark mode:

Light mode:

Xitoring Dashboard light mode

 

Stay tuned, we have plenty of good news to be announced shortly!

We are always reachable at [email protected] if you have any questions or feedback.

Windows Server Monitoring

Xitoring now supports Windows Server monitoring!

We are thrilled to announce that Xitoring now offers Windows Server monitoring! It has been always a significant feature request from our customers to have this feature, and now we are very proud to have your requirement fulfilled =)

Our first product was Xigent v1 only supports a few Linux-based operating systems, then we went ahead developing a new version called v2 for Linux which now supports the major version of distributions. According to public statistics, Linux servers have about 15% of the market share and the rest belongs to Windows Servers which is about %73 of the market share. Our product will be very beneficial for Windows Server users we believe it has made the whole process much easier for them to Install, set up, and maintain. Our near competitors for Windows Server monitoring offers much more complex solution with higher rates. The belief and mindset behind our products are simplicity and ease of use, although the data we collect from servers are comprehensive. Your server will be connected to your nearest Xitoring node for the least network latency, and the date you sent, is fully analyzed and visualized.

We provide live statistics for Windows Server and also useful historical graphs for each component including CPU usage, Top Processes, Memory Usage, Disk usage, Disk IO, Network statistics, Netstat data, and much more!

The following versions of Windows Server are officially supported:

  • Windows Server 2012
  • Windows Server 2012 R2
  • Windows Server 2016
  • Windows Server 2019
  • Windows Server 2022

Right after your installation of Xitogent on your Windows Server, you will receive an email indicating your Server is successfully registered and added to monitoring. we automatically and optionally detect running services on your public IP address and create checks and triggers for them. supported check types at the moment are HTTP, HTTPS, DNS, FTP, POP3, IMAP, SMTP, PING, and a few more.

All Xitoring users can benefit from a free plan to monitor up to 5 servers at no cost! You can read the Xitoring Windows manual for more information.

Registration and adding a Windows server is exactly like the previous Linux installation, you need only to copy a command, paste it into your PowerShell, and the rest is done automatically.

You can always contact our support team if you need any help installing Windows Server Xitogent.

Read more about Windows Server monitoring solutions.

How metric monitoring increases server uptime?

Introduction

Everyone despises waiting for an application to load—or when an application fails to load. And if this occurs with your application, you will lose not only business but also brand value. Most applications are now available online. As a result, servers play an important role in keeping apps operating.

Server performance is directly related to application performance. As a result, monitoring and improving server performance is critical. There are various aspects to server performance. This post will look at various metrics that help analyze server performance and how we may enhance them. Then we’ll talk about how crucial server performance monitoring is and how to get started.

Server Performance

A measure of a server’s performance, in general, is called server performance. Yet what constitutes “well”? Every server is created, set up, and used for a certain purpose. For instance, mail servers are used to manage and distribute emails, and database servers are in charge of storing, processing, and interacting with data, and so forth. When a server delivers the requested service at the requested time, it is said to be operating effectively.

The measuring of server performance combines various parameters. You must first measure various server performance metrics before judgment regarding a server’s performance. Let’s now examine some of the most crucial server performance metrics and discuss ways to enhance them.

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Agent-less vs Agent-based Monitoring

What is Agent-less Monitoring

Agent-less monitoring is implemented in two ways: using a remote API accessible by the platform for the monitored service or through the direct analysis of network packets moving between service components. In addition to agent-based Monitoring, network packet analysis (Uptime Monitoring) is implemented.

SNMP (Simple Network Management Protocol) is an agent-less protocol for monitoring servers and network devices. WMI (Windows Management Instrumentation) is used on Windows servers and provides a far more comprehensive metrics collection than SNMP monitoring.

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Server monitoring vs Uptime monitoring

What is Server Uptime?

The current uptime of a server is the time elapsed since its last reboot. Years, months, days, hours, minutes, and seconds express uptime. Uptime starts at 0 (zero) every time the server starts up again, and it keeps going up as long as the server is working.

Why is uptime monitoring important?

Monitoring is standard in the IT industry because it allows you to maintain the ideal state of the company’s servers. The server performance monitoring procedure is pretty straightforward; it routinely collects server data and analyzes it in real-time or retrospectively. This enables us to guarantee that the servers run properly, delivering their intended purpose.
You may monitor nearly everything, including processor performance control, memory consumption, network, and disk space bandwidth, and server-related issues. However, understanding how to monitor a server is insufficient. It is essential to comprehend why it is such an integral component of its security. The purpose of monitoring is to provide information on failures and performance issues and to anticipate and prevent problems. In practice, this implies that faults or anomalies are discovered so quickly that the entire organization’s service, application, or operation is not halted. As a result, the company’s server infrastructure functions properly and reliably, and the company does not incur losses due to lengthy system outages.

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Xitogent v2 released

Hello!

We are very pleased to announce a new major version of Xitogent which has lots of improvements. Xitogent is now served on our private repositories for Debian and Redhat distributions and can be easily installed and upgraded on any Linux server. It’s written in Go Programming Language and it’s super-fast, has a smaller footprint, and provides wide OS support.

Xitogent v1 was our first product for agent-based monitoring solution on Linux and there has been a lot of issues and bugs which has been addressed over the time, but it has been months that it didn’t get any new patches and version because we have been working hard to provide a new major and stable version for enterprise usage.

Here are a few lists of features and changes on V2:

  • Improved service manager
  • Improved daemon
  • Log rotation handling
  • Netstat Statistics Support
  • Docker Statistics Support
  • Ability to pause or unpause sending data from Xitogent cli
  • Ability to trigger check discovery from Xitogent cli
  • Disk I/O calculation is now more accurate
  • Network statistics are now more accurate
  • New installer which supports GPG key for more security
  • Fix bugs parsing config file in some cases
  • and many small bug fixes!

All users using Xitogent v1 can update to v2 using one command, if you need help upgrading to v2 please contact us at [email protected] any time.

We will stop support for Xitogent v1 by July 31st, please make sure to upgrade as soon as possible.

You can read more about Xitogent here: https://xitoring.com/docs/

About Xitogent

Xitogent runs as a service on your server and automatically sends your server statistics continuously to your nearest Xitoring’s Server and we use the data to generate graphs or find out if something’s wrong on your server (e.g. we’ll automatically notify you if your CPU or memory usage is above normal). It runs on a recurring interval and sends statistics to the nearest probe node, we’ll use the data to make sure everything is fine on your server and then use it to make useful graphs (Server Load, CPU Usage, Memory Usage, Disk IO, and Disk Usage).

If you’re new to Xitoring, you can register in a minute and start monitoring 5 Linux servers at no cost forever!

Stay tuned! more features are coming!

Xitoring now supports Rocky Linux!

We are happy to announce that Xitogent is now compatible with Rocky Linux 8. Xitoring offers free server monitoring (up to 5 servers) for Rocky Linux users.

Rocky Linux aims to function as a downstream build as CentOS had done previously, building releases after they have been added by the upstream vendor, not before. Its name was chosen as a tribute to early CentOS co-founder Rocky McGaugh!

The CentOS project announced a shift in strategy for CentOS. Whereas previously CentOS existed as a downstream build of its upstream vendor (it receives patches and updates after the upstream vendor does), it will be shifting to an upstream build (testing patches and updates before inclusion in the upstream vendor). Additionally, support for CentOS Linux 8 has been cut short, from December 31, 2029, to December 31, 2021.

By Installing Xitogent on your Rocky Linux server you can easily gather all server statistics and data without hassle, and Xitoring does the most for you. Including service discovery, creating initial checks, generating graphs, configuring initial triggers, etc.

Xitogent runs as a service on your server and automatically send your server statistics continuously to your nearest Xitoring’s Server and we use the data to generate graphs or find out if something’s wrong on your server (e.g. we’ll automatically notify you if your CPU or memory usage is above normal). It runs on a recurring interval and sends statistics to the nearest probe node, we’ll use the data to make sure everything is fine on your server and then use it to make useful graphs (Server Load, CPU Usage, Memory Usage, Disk IO, and Disk Usage).

If you’re new to Xitoring, you can register in a minute and start monitoring 5 Linux servers at no cost forever!

 

About Xitogent

Xitogent is a python-based and open-source application that is the core of our innovation, Xitogent can collect data from your servers in an efficient way. it’s very lightweight, easy to install, and configurable.
We are always developing Xitogent to improve and add features, At this time Xitogent has been tested on all major Linux Distros which are the most used OSes in the market.
You can read more about Xitogent here or on Github.

About Rocky Linux OS

Rocky Linux is a community enterprise operating system designed to be 100% bug-for-bug compatible with America’s top enterprise Linux distribution now that its downstream partner has shifted direction. It is under intensive development by the community. Rocky Linux is led by Gregory Kurtzer, founder of the CentOS project. Contributors are asked to reach out using the communication options offered on this site.

Xitoring now supports AlmaLinux!

We’re proud to announce that our Agent for Server Monitoring “Xitogent” is now fully supporting AlmaLinux 8.

AlmaLinux is one of several Linux distributions jostling for position as “the new CentOS” in the wake of Red Hat’s December 2020 deprecation of its own free-as-in-beer Red Hat Enterprise Linux clone distribution.

By Installing Xitogent on your AlmaLinux server you can easily gather all server statistics and data without hassle, and Xitoring does the most for you. Including service discovery, creating initial checks, generating graphs, configuring initial triggers, etc.

Xitogent runs as a service on your server and automatically send your server statistics continuously to your nearest Xitoring’s Server and we use the data to generate graphs or find out if something’s wrong on your server (e.g. we’ll automatically notify you if your CPU or memory usage is above normal). It runs on a recurring interval and sends statistics to the nearest probe node, we’ll use the data to make sure everything is fine on your server and then use it to make useful graphs (Server Load, CPU Usage, Memory Usage, Disk IO, and Disk Usage).

If you’re new to Xitoring, you can register in a minute and start monitoring 5 Linux servers at no cost forever!

About Xitogent

Xitogent is a python-based and open-source application that is the core of our innovation, Xitogent can collect data from your servers in an efficient way. it’s very lightweight, easy to install, and configurable.
We are always developing Xitogent to improve and add features, At this time Xitogent has been tested on all major Linux Distros which are the most used OSes in the market.
You can read more about Xitogent here or on Github.

About AlmaLinux OS

AlmaLinux, an open-source community-driven project hosted by a non-profit foundation, intends to fill the gap left by the demise of the CentOS stable release. AlmaLinux is an enterprise-grade server OS, initially built by the team at CloudLinux, that is owned and governed by the community. CloudLinux has committed a $1 million dollars annual endowment to support the project. AlmaLinux OS is a 1:1 binary compatible fork of RHEL 8 with plans to support future RHEL releases by updating AlmaLinux OS.