Frequently asked questions
General FAQ
Is it free to use Xitoring and What's included?
Yes! You can use Xitoring for 5 Servers and 20 Checks for free and upgrade for more servers when you need it.
There’s no need for a credit card and the free plan is for a lifetime!
How do I add my servers?
After sign-up login to your control panel, copy your unique Command and run on your desired servers, and then we’ll do the magic and start モニタリング Xitoring your servers!
What type of monitoring checks are supported?
Xitoring supports checks for Ping (ICMP), DNS, HTTP, HTTPS, POP3, SMTP, IMAP
for Server monitoring, trigger and monitoring can be set for CPU, Memory, Disk IO, Disk Usage, Network statistics , and more!
How do I upgrade my Plan?
You can easily upgrade your plan anytime to add more servers!
Just navigate to app.xitoring.com on the “Billing and Subscription” page and build your desired plan.
Is it safe to use Xitoring?
Yes, Your data are transported on SSL and stored on encrypted storage.
Also, our Xitogent is open-source and you can check out the code on our GitHub page, you can be sure that we are not collecting any critical information from your device. You can see the data we collect これ.
Read more on Xitogent page.
How is the learning curve?
while Xitoring has many professional features, we have designed it simply so it has the minimum learning curve. It’s pretty easy since the beginning, we’re here to help whenever you need our help.
Our documentation is available on https://xitoring.com/docs/
Do I need to buy other services to get complete monitoring for my server(s) ?
No, our cutting-edge technologies will monitor your device(s) in every possible way and our team is developing new features and tools on a daily basis.
We offer both Server monitoring and Uptime Monitoring (check) in one-app.
What other help is available?
You can always reach us for further information and help.
We’re available over:
- e-mail ([email protected])
- phone (+1 302 273 1383)
- Livechat
- support ticket on https://app.xitoring.com
Server Monitoring and Xitogent FAQ
What's Xitogent?
Xitogent is Xitoring’s agent on your server. It communicates with our application core and sends frequent data about usage statistics of your server components for monitoring and graph generation purpuse.
How will Xitogent be installed on my server?
On Linux: Xitogent is provided in both RPM and Deb packages that you can install by adding the Xitoring repository to your package manager.Also, we provide an easy command that you can copy-and-paste to install Xitogent on your server.
On Windows Server: Xitogent will be installed via a Powershell command automatically by using it’s built in installer.
What if I have a big number of servers that should be monitored using Xitogent?
For Linux servers we have implemented an Ansible Playbook in which you can deploy and register Xitogent on multiple servers using one command.
What types of data is gathered by Xitogent?
Mostly systems statistics like CPU Usage, Memory Usage, Load Average, Detect installed software, Disk I/O data, and many more that you can read about in the documentation.
Where does Xitogent send server statistics?
We have a global node architecture that gathers and analyzes server data and also probes them. As you register your server on Xitoring the nearest node to your server will be selected and it will store and analyze the statistics that Xitogent sends.
What other dependencies will be installed along with Xitogent?
Xitogent is one binary file that is not dependent on any software or interpreter to run, So no dependencies are going to install along with Xitogent on any Linux/Windows Server.
Do I have to have a lot of experience with CMD/Terminal to use Xitogent on my Server?
You can register your server(s) using just one command which is available in the Add Server section in Xitoring. for more information on our one-command installation method check out the documentation.
What other dependencies will be installed along with Xitogent?
Xitogent is one binary file that is not dependent on any software or interpreter to run, So no dependencies are going to install along with Xitogent on any Linux/Windows Server.
What will happen after I register my server with Xitogent?
After the registration part, you will receive an email informing you that your Server is now being monitored along with some initial data that was just gathered by Xitogent. Also, you can navigate to the Servers page in Xitoring app and check out all of your server’s data.
What other dependencies will be installed along with Xitogent?
Xitogent is one binary file that is not dependent on any software or interpreter to run, So no dependencies are going to install along with Xitogent on any Linux/Windows Server.
Does Xitogent have a bug footprint on my server's resources?
Xitogent is created and optimized to gather statistics and data on any server even containers with the least hardware resources, with close to no footprint.
Does Xitogent expose itself on the internet in order to send statistics?
No, Xitogent uses one-way communication with Xitoring servers using HTTPs requests and it’s all encrypted. and it will NOT open or forward ports on the Host server.
Does Xitogent do anything other than gathering and sending statistics?
No, Xitogent does not commit any actions on the host server.
Uptime Monitoring FAQ
What is Uptime Monitoring?
Uptime monitoring is the process of your service’s uptime status (for example, HTTP, Ping, IMAP, POP3, DNS, FTP, etc) to make sure they are available at all times.
Is Uptime monitoring included in the Free plan?
Yes, After you signed up in Xitoring you can create 20 Uptime monitoring checks for unlimited time.
Do I have to install anything on my server to start uptime monitoring?
No, Uptime monitoring is being done from outside of your server, so there is no need to install or do any configuration on your Server(s).
Why do I need Uptime monitoring?
Uptime monitoring is critical in order to make sure that the software and business is running smoothly, and the website and application is always accessible to the users.
How Xitoring monitors Uptime Checks?
For each type of Check, there are standard methods that you can check the status of that service with, for example for HTTP you have HTTP requests with different methods that you can determine the status of your Check based on the response.
Will there be any overhead on my services from monitoring?
Close to nothing. However, you can always set your desired Check Interval from one minute to one hour.
What Services/Protocols can be monitored using Xitoring Uptime monitoring?
Currently, more than 7 types of checks are included: HTTP(s), FTP, DNS, Ping, SMTP, IMAP, POP3, etc
If you need anything special, you can always reach us!
What if my services are not public on the internet?
If your servers and services are not accessible from the internet and they are behind a firewall, you can contact us to get a list of our probe servers and allow them in your firewall.
But if your servers are not connected to the internet and they are on a local network, you can reach us to setup a private node in your network.
Questions?
Feel free to contact us anytime you have a question
About Us
サーバー監視業界に革命を起こすため、2021年に導入された。
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