Frequently Asked Questions

Visit xitoring.com and click 'Start Free Trial'. You can sign up with your email address or Google account. No credit card is required to get started.

After creating your account, navigate to Servers → Add Server. You'll see a one-liner installation command. Run it on your Linux or Windows server and the agent will be installed and reporting within 60 seconds.

Xitogent is extremely lightweight — it uses less than 30MB of RAM and minimal CPU. It supports Linux (Ubuntu, Debian, CentOS, RHEL, Amazon Linux, Fedora, Rocky) and Windows Server 2016+.

Go to Uptime → Add Check, enter the URL or IP address you want to monitor, choose your check interval and probing nodes, then save. You'll start receiving data within the first check interval.

Start with a 14-day free trial on any paid plan — no credit card required. You get full access to all features during the trial. At the end, you can downgrade to the Free plan or subscribe to keep your setup.

Absolutely. Upgrade or downgrade whenever you need. When you upgrade, the price difference is prorated. When you downgrade, the remaining balance is credited toward future billing cycles.

You'll receive a notification when you're approaching your plan's limit. Existing monitors keep running — you just won't be able to add new ones until you upgrade or remove unused monitors.

Annual plans are billed once per year at a 20% discount compared to monthly pricing. For example, the Pro plan drops from $49/mo to $39/mo when billed annually.

Yes. If you're not satisfied within the first 30 days of a paid plan, contact our support team for a full refund — no questions asked.

We accept all major credit and debit cards (Visa, Mastercard, Amex), PayPal, and wire transfer for Enterprise plans.

Xitoring supports 20+ notification channels including email, Slack, Microsoft Teams, Discord, Telegram, PagerDuty, OpsGenie, WhatsApp, SMS, phone calls, webhooks, and Zapier integration.

We operate 15+ probing nodes distributed across North America, Europe, Asia-Pacific, and South America. This ensures accurate uptime data and helps detect regional outages.

Xitogent monitors CPU usage, memory & swap, disk I/O & storage, network bandwidth, running processes, and 30+ service-specific metrics (databases, web servers, message queues, etc.).

Yes. Xitoring monitors SSL certificate expiry, certificate chain validity, TLS version support, cipher strength, and OCSP revocation status. You'll receive alerts at 30, 14, 7, 3, and 1 day before expiration.

Yes. Business and Enterprise plans include full REST API access. You can create checks, fetch metrics, manage users, and automate your entire monitoring setup programmatically.

Maintenance windows let you temporarily suppress alerts for specific monitors during planned work. Schedule them in advance or activate them on-the-fly from the dashboard.

We offer one-click migration tools for Pingdom, Uptime.com, and BetterStack. Our team can also help with custom migrations on Enterprise plans — just reach out to sales.

Yes. Xitoring integrates with Slack, Teams, PagerDuty, OpsGenie, Zapier, and custom webhooks. The REST API enables integration with virtually any tool in your stack.

Yes. Use the Custom Metrics API to push any numeric metric to Xitoring for graphing and alerting — perfect for application-level metrics that the agent doesn't cover natively.

Yes. All data is encrypted in transit (TLS 1.2+) and at rest (AES-256). Our infrastructure is hosted on SOC 2 compliant cloud providers.

SSO and SAML are available on Enterprise plans. We support integration with Okta, Azure AD, Google Workspace, and other SAML 2.0 identity providers.

Data retention depends on your plan: Free (7 days), Pro (1 year), Business (2 years), Enterprise (unlimited). After cancellation, data is retained for 30 days before deletion.