In today’s always-online world, downtime is no longer just a technical issue — it’s a trust issue. Whether you run a SaaS platform, an e-commerce store, a cloud service, or an internal IT system, users expect transparency, reliability, and real-time communication when something goes wrong.
That’s where a status page comes in.
A status page is one of the most underrated yet powerful tools for improving customer trust, reducing support workload, and communicating system health clearly and proactively.
In this article, you’ll learn:
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What a status page is (and what it’s not)
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How status pages work
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Who needs a status page
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5 major benefits of having a status page
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Best practices for creating an effective status page
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Common mistakes to avoid
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