# Incident's Root Cause

The status of a service is very important but when it's come to Xitoring the UP or DOWN of service is not enough!

What can make the diagnose of a problem very easy and fast is the root cause of that problem. for example you have a DOWN incident reported for your HTTP(s) Check, it can be a network problem with your server, problem with resolving your domain, or many other things. in Xitoring you always have a Root Cause report stick to the incident. even when you get an Email for an incident you have the root cause report attached to that Email. You can view the root cause report for the incident on the Server Overview page and the Incident Overview page.

Incidents Root cause