Account Management
Your Xitoring account is the central hub for managing billing, team members, API access, and account-wide settings. This section covers all account-level configuration and management tasks.
Overview
Account management in Xitoring includes:
- Billing & Subscription - Plan management, invoices, usage monitoring
- Team Management - Users, permissions, collaboration
- API Access - Programmatic control and automation
- Account Settings - Timezone, preferences, security
Billing & Subscription
Manage your subscription, review invoices, and monitor resource usage.
Key Features
- Current Plan - View active subscription and included resources
- Usage Monitoring - Track servers, checks, SMS credits, and data retention
- Invoice History - Download past invoices and payment receipts
- Payment Methods - Manage credit cards and payment information
- Plan Changes - Upgrade or downgrade subscription
Detailed Guide: Billing & Subscription Management
Quick Actions
- View Current Usage: Dashboard → Account → Usage
- Download Invoice: Account → Billing → Invoices → Download
- Update Payment Method: Account → Billing → Payment Methods
- Upgrade Plan: Account → Billing → Upgrade
Monitor Your Usage
Set up alerts when approaching plan limits (servers, checks, SMS credits) to avoid service interruptions.
Team Management
Collaborate with team members by inviting users, managing permissions, and organizing with sub-accounts.
User Management
- Invite Team Members - Add colleagues with email invitations
- User Roles - Assign appropriate access levels
- Permissions - Control what each user can view and modify
- Activity Logs - Track user actions for security and auditing
Sub-Accounts
Sub-accounts provide complete isolation for different teams, departments, or clients. Each sub-account has:
- Separate monitoring configuration
- Independent notification settings
- Isolated billing (optional)
- Dedicated user access
When to use sub-accounts:
- Managing monitoring for multiple clients (agencies, MSPs)
- Separating development, staging, and production environments
- Departmental isolation (infrastructure, application, security teams)
- Multi-tenant scenarios requiring complete data separation
Detailed Guide: Team Management
API Access
Programmatic control of Xitoring through RESTful API for automation and integrations.
API Capabilities
- Create and manage servers, checks, triggers, and incidents
- Retrieve monitoring data and metrics programmatically
- Automate repetitive tasks (bulk check creation, server registration)
- Integrate with CI/CD pipelines and infrastructure-as-code
- Build custom dashboards and reporting tools
Getting Started with API
- Generate API Key - Account → API Access → Generate New Key
- Secure Your Key - Store securely, never commit to version control
- Read Documentation - Review external API reference for endpoints
- Test Integration - Start with simple GET request to verify connectivity
- Build Automation - Create scripts for your specific use cases
Detailed Guide: API Access & Key Management
API Key Security
API keys grant full account access. Treat them like passwords:
- Never share keys via email or chat
- Rotate keys periodically
- Revoke compromised keys immediately
- Use environment variables, not hardcoded values
Account Settings
Configure account-wide preferences and security settings.
Available Settings
- Timezone - Set default timezone for all timestamps and schedules
- Date Format - Choose date display format (MM/DD/YYYY, DD/MM/YYYY, etc.)
- Notification Preferences - Default channels and delivery settings
- Security Settings - Two-factor authentication (2FA), login history
- Session Management - Active sessions, device management
- Account Information - Company name, contact details, account ID
Security Best Practices
- Enable Two-Factor Authentication (2FA) - Add extra security layer
- Review Login History - Monitor for unauthorized access
- Rotate API Keys Regularly - Update keys every 90 days
- Use Strong Passwords - Complex, unique passwords for Xitoring
- Monitor Active Sessions - Logout unused devices
Access Settings: Dashboard → Account → Settings
Usage Monitoring
Track resource consumption against your plan limits.
What's Tracked
| Resource | Description | How to Monitor |
|---|---|---|
| Servers | Number of servers with Xitogent installed | Account → Usage → Servers |
| Checks | Total uptime monitoring checks (HTTP, DNS, etc.) | Account → Usage → Checks |
| SMS Credits | Notification SMS and voice calls sent | Account → Usage → SMS |
| Data Retention | Metrics storage period (varies by plan) | Account → Plan Details |
| API Calls | Monthly API request count (if limited) | Account → Usage → API |
| Integrations | Enabled software integrations | Account → Usage → Integrations |
Approaching Limits
When nearing plan limits:
- Review Usage Trends - Account → Usage → Historical Data
- Identify High Consumers - Which servers/checks using most resources
- Optimize Configuration - Reduce check frequency, consolidate servers
- Upgrade Plan - Add capacity if growth is expected
- Clean Up Unused Resources - Remove old servers/checks no longer needed
Frequently Asked Questions
Account Management
- How do I change my plan?
- [Can I get a refund?](Account → Billing → Contact Support)
- How is usage calculated?
- What happens if I exceed my plan limits?
Team Collaboration
- How do I invite team members?
- What's the difference between users and sub-accounts?
- Can I limit what users can see?
API & Integration
- How do I generate an API key?
- Where's the API documentation?
- Can I use the API to create checks?
- Is there a rate limit on API calls?
See Also
- Billing Management - Subscription, invoices, payments
- Team Management - Users, permissions, collaboration
- API Access - Programmatic control and automation
- Sub-Accounts - Multi-tenant account isolation
- Glossary: Account Terms - Related terminology
- FAQ: Account Questions - Common account-related questions