Billing & Subscription Management

Manage your Xitoring subscription, track resource usage, review invoices, and update payment information. Understanding your billing helps you optimize costs and plan for growth.

Overview

Billing management includes:

Viewing current plan and included resources
Monitoring usage against plan limits
Accessing invoices and payment history
Managing payment methods
Upgrading or downgrading subscription

Current Plan

Viewing Your Plan

Navigate to: Dashboard → Account → Billing → Current Plan

What You'll See:

Plan name and tier
Included resources (servers, checks, SMS credits, status pages)
Current usage vs limits
Billing period (monthly/annually)
Next renewal date
Plan cost

Understanding Plan Limits

Each plan includes specific resource allocations:

| Resource | What It Means | How It's Count

ed | |----------|---------------|----------------| | Servers | Maximum servers with Xitogent | Per server (physical or VM) | | Checks | Maximum uptime monitoring checks | Per check (HTTP, DNS, Ping, etc.) | | SMS Credits | Notification SMS/voice calls | Per message sent | | Status Pages | Public/private status pages | Per status page | | Data Retention | Historical metrics storage | Days of history kept | | Team Members | Users accessing account | Per user login |

Resource Optimization

Not all resources count against limits. Integrations (database, web server monitoring) are typically unlimited and don't consume check quota.

Usage Monitoring

Real-Time Usage Dashboard

Navigate to: Dashboard → Account → Usage

Track current consumption across all resources:

Servers: Active servers reporting metrics
Checks: Running uptime monitoring checks
SMS Credits: Sent this billing period
Integrations: Enabled software monitors
API Calls: Monthly API request count (if limited)

Usage Trends

View historical usage patterns to:

Identify growth trends
Plan for capacity increases
Optimize resource allocation
Budget for next billing period

Usage Alerts

Set up notifications when approaching limits:

Go to Account → Usage → Alerts
Configure thresholds (e.g., 80% of server limit)
Assign notification channels
Receive advance warning before hitting limits

Invoices & Payment History

Accessing Invoices

Navigate to: Dashboard → Account → Billing → Invoices

Available Actions:

View all past invoices
Download PDF receipts
Email invoice to accounting
See payment status (paid, pending, overdue)

Invoice Details

Each invoice includes:

Billing period covered
Plan charges
Additional resources (extra servers, SMS packages)
Taxes and fees
Payment method used
Payment date and status

Outstanding Invoices

If you have unpaid invoices:

Service may be suspended after grace period
Monitoring continues but new data not processed
Pay outstanding balance to restore service
Historical data preserved during suspension

Service Suspension

Suspended accounts stop receiving new metrics, but monitoring infrastructure remains intact. Pay invoices promptly to avoid disruption. See FAQ: Service Suspended for details.

Payment Methods

Managing Payment Methods

Navigate to: Dashboard → Account → Billing → Payment Methods

Supported Methods:

Credit cards (Visa, Mastercard, Amex)
Debit cards
Wire transfer (annual Enterprise plans)

Adding Payment Method

Go to Account → Billing → Payment Methods
Click "Add Payment Method"
Enter payment details
Set as default (optional)
Save

Updating Default Payment Method

View all payment methods
Select preferred method
Click "Set as Default"
Future charges use this method automatically

Payment Security

All payment data encrypted in transit (SSL/TLS)
Card details stored securely by PCI-compliant payment processor
Xitoring never stores complete card numbers
Two-factor authentication available for payment changes

Plan Changes

Upgrading Your Plan

When to upgrade:

Approaching server count limit
Need more uptime checks
Running low on SMS credits
Require longer data retention
Want more status pages

How to upgrade:

Go to Account → Billing → Upgrade Plan
Compare available plans
Select new plan
Review pricing change (prorate current subscription)
Confirm upgrade
New limits apply immediately

Prorated Billing:

Pay only for remaining days in billing period
Credit applied from old plan
Next invoice shows new plan cost

Downgrading Your Plan

Before downgrading:

Ensure current usage fits new plan limits
Remove excess servers/checks if needed
Understand what features you'll lose
Consider data retention reduction

How to downgrade:

Go to Account → Billing → Change Plan
Select lower-tier plan
Review changes and new limits
Confirm downgrade
Changes take effect next billing period (not immediate)

Downgrade Timing

Downgrades apply at next renewal to let you fully utilize paid period. Upgrade immediately, downgrade at renewal.

Canceling Subscription

To cancel:

Account → Billing → Cancel Subscription
Review cancellation policy
Confirm cancellation reason (optional feedback)
Service continues until end of billing period
Data retained for 30 days post-cancellation

After cancellation:

Monitoring stops at period end
Data accessible in read-only for 30 days
Download historical data before deletion
Re-subscribe anytime to restore

Additional Resources

Extra SMS Packages

If you exceed included SMS credits:

Account → Billing → Add-ons → SMS Package
Select package size (e.g., +100, +500, +1000 SMS)
Purchase immediately or set auto-renew
Credits added instantly

Pricing:

Varies by region (SMS costs differ internationally)
Volume discounts for larger packages
Unused credits roll over to next month

See FAQ: Reducing SMS Costs for optimization strategies.

Adding Extra Servers

If you need more servers beyond plan limit:

Consider upgrading to next tier (often more cost-effective)
Or purchase individual server add-ons
Calculate: individual add-ons vs plan upgrade cost

Billing FAQs

Common Questions

How is usage calculated?

Servers: Counted when Xitogent actively reporting
Checks: Counted when enabled (even if paused)
SMS: Counted when delivered (failed sends don't count)
Storage: Based on data points retained (varies by plan)

What happens if I exceed limits?

Servers: Cannot add beyond limit until upgrade
Checks: Cannot create new checks at limit
SMS: Notifications stop after credits exhausted (email continues)
Storage: Oldest data automatically pruned beyond retention period

Can I get refunds?

Monthly plans: Contact support for extenuating circumstances
Annual plans: Prorated refunds within 30 days (minus used time)
Enterprise: Custom terms per contract

How do I update billing email? Account → Settings → Billing Email

Can I pay annually? Yes! Annual payments typically include 15-20% discount. See upgrade options for annual pricing.